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Utilising Feedback to Foster Innovation and Organization Improvement
19th - 20th October 2010 @ Kuala Lumpur
"Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is wiling to pay for." by Peter Drucker
In today's world it is not enough to make complaining customers satisfied. The complaint should feed back into a process that can identify its root cause which can conclude in 3 outcomes, elimination, improvement and innovation. |
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Advanced Customer Experience & Customer Complaints Management |
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Profit by Integrating Between Strategy and Backend on how you view your Customers
10th - 13th October 2010 - Kuala Lumpur, Malaysia
29th November - 2 December 2010 - Jakarta, Indonesia
We live in an experience economy. Our clients want it because it is not just trendy but makes economic sense. Why do we buy Starbucks Coffee that costs like 10 times more than coffee from a street shop. We pay more because we buy experience and not the product or the service.
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Succession Planning & Career Development |
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11th - 14th October 2010 - Dubai, UAE
1st - 4th November 2010 - Kuala Lumpur, Malaysia
After getting the right people "on the bus", you need to make sure that they "stay on the bus". If their immediate superior is not leaving the company soon, how can you design alternative career paths for them? What does it take to implement career development initiatives successfully? Find out how to develop these crucial skills.
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HR Transformation & HR Planning, Kuala Lumpur |
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4th - 7th October 2010 - Kuala Lumpur, Malaysia
9th - 10th October 2010 - Dubai, UAE
HR as a Strategic Partner of business is a concept that has profound implications for the role, function and organisation of the human resources function. Success demands that HR people
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